When these symptoms occur, or you have other problems synchronizing, the problem might be a corrupted .ost file. It’s best to cache what they need in an offline situation (for example, 1 year), then apply the archive to beyond this point. Online archive can take 24 hours or more to complete, it depends on what you have it set to archive. Why not limit the caching to a more reasonable 1 year, Microsoft 365 support if they need to access things outside of this, they can, they just have to click ‘view messages on server’ to do so. So, comments about his email box size aside (which I cannot change or make him clean up at this time), I need this fixed really fast toda


Simply call the number, follow the prompts, and explain your problem. An Outlook customer support agent will then take care of you. With this method you can talk to a real person from the Outlook customer service on the phone. But as you can see, the process is quite long. Fortunately, there are other ways to get in touch with the Outlook support department. After you've selected a task, you can use the details pane to do things like add more information, add steps, or mark as importan


If you decide you don't want the calendar you created, right-click the calendar and select Remove. Under Calendars, My calendar is the default selection and displays the calendar in Month view. You can move forward or backward through calendar months using the arrows above the calendar. To show or hide the Folders list, select Show or Hide the navigation pane. Calendar events can be used for your own Microsoft 365 support personal event, or you can invite others to create an in-person or Teams meetin


If you see this view, you need the instructions for the enhanced or Support AI Assistant experiences. Select Use the new support experience in Services Hub, then continue on to the step three here in this article to find out which set of instructions you should follow. Services Hub generally has only one support request creation process. However, as we work to build a better overall experience, there are temporarily three experiences a customer can have for creating a new support reques


It scans your local copy of the .ost file and your mailbox on an Exchange Server. The tool compares items and folders in the file and in your mailbox and tries to reconcile synchronization differences between the files and the mailbox. The OST Integrity Check Tool does not change your mailbox on the Exchange Server. The tool records any differences in a scan log so that you can see what differences the tool found and resolved. The scan log also identifies any situations that the tool could not resolve and that you must fix manuall


We are a Microsoft Managed Partner with all six Solution Designations earned through proven knowledge, expertise, and experience. The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses. Non-Reseller ASPs, as noted on this page, partner with Resellers as noncompeting entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competitio


To resolve this error, reach out to your CSAM and let them know you received the message. After your CSAM replies and confirms that the necessary changes have Microsoft 365 support been made, navigate back to the enhanced support request creation process and verify that you have access to create support requests. If you encounter an error about entitlement when you try to open a support request in the enhanced experience, it's likely that the workspace you're using needs to be configured correctly. Depending on your company network configuration, you may need to add certain URLs to your allowlist to use the new platform. For more information about Support Contacts, see the Support Contact Overvie


Synchronization Office 365 issues mostly happen to Office Mobile apps. When you want to continue the work you did on the desktop, and the file is available there. Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet. When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required. Microsoft Office 365 is currently the most popular suite for productivity applications – Microsoft 365 support thus it is important to mention the most common Office 365 issue


This feature helps users to filter out unnecessary mailbox items and restore only specific ones as needed. Corrupt PST files can lead to severe data loss and operational disruptions. It is crucial to create a backup file during the repair process to prevent data loss. The Outlook PST repair tool offers multiple options to save the repaired PST file items. In addition to PST file format, Microsoft 365 support users can save the mailbox items in different formats, such as EML, MSG, RTF, HTML, and PD