The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself. If you used the account with any of the products and services below, expand a section to see more information on questions that can be asked. Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your accoun


If you're not sure, guessing is ok—wrong answers don't count against you. When you get to a question that lets you "add more," fill in as much information as you are able. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor


And now you can add emojis and GIFs to your messages. You can also contact the Outlook customer service on Facebook. Here’s the link to the Outlook official Facebook page. Again, you can contact them in private through Messenger, or you can post a message on Facebook and tag the


Microsoft 365 Apps fails to activate when opened from published apps on a Citrix server. For more information, see Known issues (Citrix product documentation). If you see repeated prompts to grant access to the keychain when starting an Office for Mac app, Office may have been moved to a location other than the default /Applications folder. For troubleshooting steps, see Office for Mac repeatedly requesting keychain access. This article will help you troubleshoot sign in issues when activating Microsoft 365 Apps. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper too


The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to repair Office installation errors verify your accoun


The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewe


These technical barriers don't just waste time—they compromise your email security and reliability, potentially exposing sensitive information to unauthorized access. Online Repair reinstalls Outlook components while preserving your data, resolving DLL and registry mismatches that prevent startup. This solution prevents display rendering errors that occur after driver or DirectX updates. Third-party add-ins are among the most common culprits for Outlook not opening properly. Safe Mode allows you to start Outlook with all extensions temporarily disable


This CNAME record is required only for customers who use Microsoft 365 that's operated by 21Vianet. If this CNAME record is present, and your Microsoft 365 service is not operated by 21Vianet, users on your custom domain will receive a "custom domain isn't in our system" error message. Because of this error, users won't be able to activate their Microsoft 365 apps licens


To install the latest Windows and Office updates, click the link below. To get help and troubleshoot other Microsoft products and services, enter your problem here. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Use the People page to find, view, create, and edit contacts and contact lists. To learn more about managing contacts in Outlook.com, go to Create, view, and edit contacts and contact lists in Outlook.co


Further, start the application again to check if the error has been fixed. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service repair Office installation errors change. Remember to re-enable your antivirus once Outlook is working properl


Recently, while cleaning up old assets/sites in our tenant, we encountered an issue where certain old classic sites could not be deleted. Upon further investigation, we discovered that preservation hold libraries were enabled. We thoroughly checked our compliance center and found no active repair Office installation errors eDiscovery cases or holds, and all retention labels had explicitly excluded these sites. Spent many hours searching the webs for similar situations, trying differing solutions. Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve the