For example, when you have a chance, load an Microsoft 365 service and trace the process. Filter the trace for DNS traffic, or search the FrameData for the name of the service you browsed. Scan the trace to get an idea of the steps that occur when the service loads. This helps you learn what normal page load should look like, and in the case of troubleshooting, particularly around performance, comparing good to bad traces can teach you a lot. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problem


When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently. If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. SaRA runs multiple tests to configure and solve any potential Office 365 issues. It can fix several issues for the user, advise how to go about problems, and link to references when it’s unable to solve a problem itself. Moreover, you can prioritize working employees that have the lowest experience scor


Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. Find solutions to common problems or get help from a support agent. If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. When you're done, you might need to restart your compute


If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. When a user requests a new password, you receive a password reset request in email. This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your how to reset Microsoft password Microsoft 365 admin accoun


If you are in Europe, you should see a reply from something like outlook-emeawest.office365.com. In the Americas, expect something like outlook-namnorthwest.office365.com. At this point, you can record the frame number, drop the filter, and click All Traffic in the Network Conversations window in Netmon to look at the nearest SYN. To see the Windows Scaling value that is used by your network connection, expand first the SYN, and then the related SYN/ACK. Get familiar with your traffic, and learn to locate the information you need. For example, learn to determine which packet in the trace has the first reference to the Microsoft 365 service you're using (like "Outlook"


If you couldn't change your password this way, see Reset your Microsoft account password. I'd love to contact support somehow but this seems impossible without logging into my account. I am logged in on my PC but it asks for my password to do anything useful which I don't recall. You must be a password administrator to perform these steps. Check out all of our small business content on Small business help & learning. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor


To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users how to reset Microsoft password in a secure manner. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). The steps below describe how to change a known password for a Microsoft personal accoun


Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts how to reset Microsoft password helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin cente


The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't. Select More to see additional actions—for example, an option to print a messag


Nowadays, the 16-bit receive buffer and the appropriate maximum TCP window size can be increased by using a scaling factor. If a recipient cannot process the receive buffer in time and you notice delays, try to increase the buffer. You may need to use a network sniffer (traffic analyzer) to investigate the issue. We don't cover tools used in application-specific troubleshooting in this network-specific articl


To effortlessly change your settings so that your inbox looks the way you want it to, see Personalize your new Mail experience in Outlook.com. New features like Files and attachment previews let you see your pictures and files without leaving your inbox. Outlook indexing issues might prevent messages from appearing in your searches, and these issues won't appear in GWSMO's trace log files. For more information on Outlook search issues, consult this Microsoft article. You can try to resolve indexing issues by clearing your local storage and downloading all your mail using the Delete and re-sync optio