To remove licenses from users, see Remove licenses from users in Office 365 for business. If you have to go this far during actual Office repairs, my condolences. We’re going to download and run a tool that completely obliterates your current Office installation. Then you’ll download and install a fresh, new installation from the Microsoft Office download pag


If your admin has given you permission to install updates, see Install Office updates. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Microsoft 365 support Office Online in your computer's browser. Please let us know if you found any of these solutions helpful by leaving us a comment belo


To uninstall the 32-bit version use this troubleshooter to uninstall Office. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. If you have any Office applications open, you’ll be asked to close them before the repairs can complet

With a background in computer science and a passion for writing, I thrive to deliver complex technical content in simple layman terms. This software also allows to recover Lost Attachments Edited from Outlook.


Sometimes, a quick reboot can fix minor problems with your Office programs. A restart clears the memory, closes unused programs, and resets the system’s resources, helping fix temporary problems such as data corruption or resource conflicts. Comments that don't add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spam. All comments containing links and certain keywords will be moderated before publication. Unfortunately, there’s no general-purpose Microsoft Office document repair too

If nothing worked and still your Outlook is not opening a loading profile, you can try to Microsoft 365 support create a fresh profile. And if you have no idea about this, here is what you need to do. Let us know what things to be followed when Outlook is not opening the loading profile and you have to come out of this trouble.

Assistance for billing and subscription management issues is available online Microsoft 365 support or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.


If you couldn't change your password this way, see Reset your Microsoft account password. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Use one of the following options to reset your password, depending on your existing privileges to the service that you're trying to sign in to. Protecting your Microsoft 365 password is crucial to maintaining the security and integrity of your accoun


The Quick Repair option, as shown in Figure 2, is selected by default. By following these steps, you’ll be able to fix most common Office issues and get back to work quickly. If you want more insights on Microsoft Office or need professional help with your IT, contact our team. A progress bar appears and shows progress while the repair happens. Once done, a checkbox will be added to the repair button. The links below are specific to admins looking for troubleshooting help with these Office 365 service

Then, re-enable Cached Exchange, close and reopen Outlook again. It WILL take a VERY long time to open for the first run and will sit on that blue-box of loading the profile for a LONG time. Closing Outlook at this point has a high chance of causing corruption in the mail-sync file. Eventually, it will open and from that point on, let it perform it’s full sync w/o interruption and it should be fairly fast from that point on.

In addition, presales support can help you find a Partner, and purchase and sign up for a trial. Presales support can be accessed using the same phone number as with technical support. Initial response time is based on the severity levels described in Technical support case handling.