When this problem occurs, it usually means that you don’t have permission to open and edit the file. On the bottom corner of your Outlook, ensure that Outlook is connected. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server. At the top of your screen, choose Send/Receive, Preferences, Work Offline to change your stats between offline and online modes.

Common questions

Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members. However, sometimes employees may not have the required permissions to open and edit an item. You can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed.

Microsoft 365 activation troubleshooter

If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. If the "Enter Password" window is still open, select "Forgot password?

Checking Office 365 Service Health

Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.

Mac install or activation issues

As passwords are Microsoft Office troubleshooting tips sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually. To comply with the Transparency in Coverage Rule, click here to view our health plan's machine-readable files containing negotiated rates and historical payments. When this error pops up while you’re trying to save or upload a file, it usually means that you have used up the storage limit included in the Office 365 subscription.

Office 365 issues: #5 -Update Issues

• The first step is to ensure you are signing in with the correct account.
• If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices.
• Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.
• You can try to repair Office by using the appropriate built-in tool.
• If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.
• If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings.

Many issues that you may face day-to-day can be fixed on the client side. If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible. To uninstall the 32-bit version use this troubleshooter to uninstall Office. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.

Office 365 Login Issues

Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates. If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. If Office is taking a long time to install you may be on a slow connection. You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa).