If this still does not work, ensure that you are connected to the internet by loading any webpage. Follow the directions at Help with the Microsoft account recovery form in order to complete this process. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.

Office 365 issues: # 1 – Login issues

We'll use that information to help investigate your issue further. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue. You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.

Common Microsoft Office 365 Issues and How To Resolve Them

This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan. File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss.

Checking Office 365 Service Health

One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. When you install Office it's automatically linked to your Office 365 plan.

I'm a student. How do I install Office?

If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel. You’ll see the "Uninstall or change a program" webpage window where you have to access the list of applications, find the Office 365 program, and initiate online repair. Microsoft Office 365 is one of the essential programs that ensure productivity and collaboration across teams in an organization. Its suite of useful applications and cloud-based services provides an all-in-one tool that streamlines communication and processes in a business. However, it’s not uncommon to encounter issues that can interfere with the team’s work.

• If using a mobile device such as a cell phone or tablet, close out of the application completely.
• As passwords are sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually.
• Type Outlook.exe /safe, and click OK.  If it is not, you may need to reinstall the Office suite completely.
• When you install Office 365, all the applications that came with your particular Office product is installed at the same time.
• Another possible cause is that your administrator has changed your password, without informing you about that.
• Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed.
• If a user needs to install Office on a sixth computer, you have to deactivate an installation.
• You can't custom select which Office applications you want to install or not install, nor you can't delete individual applications after your installation is complete.
• When this error pops up while you’re trying to save or upload a file, it usually means that you have used up the storage limit included in the Office 365 subscription.

When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. When we are working with third-party software we might encounter some problems – it’s obvious and normal.



Once a connection is established to Microsoft licensing servers, the license is renewed. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.