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The player from Arizona had won a massive jackpot but was refused a payout due to his location, which led to the closure of his account and a ban from signing in. The Complaints Team had extended the response time for the player, but ultimately had to close the complaint due to a lack of communication from him. The team remained available to assist if the player chose to reopen the complaint in the future. The player from California had requested a withdrawal less than two weeks prior to submitting this complaint.